Support

Need help, or want to report something? We read everything and respond within 24 hours.

Report objectionable content or an abusive user

The fastest way is in the app: open the message, tap Report, and pick a reason. Reported content is hidden immediately and reviewed by our team within 24 hours — content that breaks our zero-tolerance rules is removed and the user behind it is ejected. You can also Block a sender to stop them permanently, or Remove any message from your inbox instantly.

Prefer email? Send the details (your username and a screenshot if you have one) to the address above.

Subscription help

HMU Pro is billed by Apple. To manage or cancel: iPhone Settings → your name → Subscriptions → HMU. To restore a purchase on a new device: paywall → Restore. Refunds are handled by Apple at reportaproblem.apple.com.

Delete your account

In the app: Settings → Delete account. This removes your profile and content from the Service.

Common questions

My link isn't getting messages

Make sure your link is live in your bio and spelled exactly as shown in the app (heyhmu.link/yourname). Each prompt can also expire — check that your current prompt is still active.

I'm not getting notifications

Check iPhone Settings → Notifications → HMU is allowed, and that Focus modes aren't silencing the app.

Who sent me a message?

Messages on HMU are anonymous by design — we don't reveal senders. If a message is abusive, report it: anonymity never protects rule-breakers from removal.